Privacy Policy

Last Updated: January 2025

Welcome to Cairo Giza Pyramids Guide ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website museumegys.com and use our services.

1. Information We Collect

1.1 Personal Information

When you book a tour or contact us, we may collect the following personal information:

• Full name (first and last name)
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Tour preferences and special requests

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of access
• Device information

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process bookings, confirm reservations, and provide pyramid tour services
• Communication: Send booking confirmations, tour details, updates, and respond to inquiries
• Payment Processing: Complete transactions and prevent fraudulent activities
• Customer Support: Address questions, concerns, and provide assistance
• Marketing: Send promotional offers, newsletters, and special tour announcements (with your consent)
• Website Improvement: Analyze usage patterns to enhance user experience and functionality
• Legal Compliance: Fulfill legal obligations and enforce our terms and conditions
• Security: Protect against unauthorized access, fraud, and security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist in operating our business:

• Payment processors for secure transaction handling
• Email service providers for communication
• Web hosting and cloud storage services
• Analytics providers (Google Analytics, Facebook Pixel)
• Transportation and tour guide partners

These service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law, legal process, or government request, or to:

• Comply with Egyptian tourism regulations
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Cooperate with law enforcement

3.3 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers and encrypted databases
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Object: Object to certain data processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise any of these rights, please contact us using the information provided below.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

8. Third-Party Links

Our website may contain links to third-party websites (social media platforms, payment processors, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

After the retention period expires, we securely delete or anonymize your personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

For material changes, we will provide prominent notice on our website or send you an email notification.

11. Google Ads and Analytics

We use Google Ads and Google Analytics to analyze website traffic and deliver relevant advertisements. These services use cookies and similar technologies to collect information about your browsing activities. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

12. Cookie Policy

By using our website, you consent to our use of cookies as described in this Privacy Policy. You can manage cookie preferences through your browser settings. For more information about cookies, visit www.allaboutcookies.org.

14. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.