Terms & Conditions

Last Updated: January 2025

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Cairo Giza Pyramids Guide ("Company," "we," "us," or "our"), a registered tour operator in Egypt (Registration No. 43781670), governing your use of our website museumegys.com and tour services.

By accessing our website, making a booking, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide accurate, current, and complete information
• Comply with all applicable laws and regulations

If you are booking on behalf of others, you represent that you have authority to bind them to these Terms and are responsible for their compliance.

3. Services Description

3.1 Tour Services

Cairo Giza Pyramids Guide provides guided tour services to the Giza Pyramid Complex, including:

• Sunrise Pyramid Tours
• Sunset Sphinx Experiences
• Complete Pyramids Discovery Tours
• Private Egyptologist Tours
• Photography Masterclass Tours

3.2 Service Inclusions

Unless otherwise specified, our tours include:

• Certified Egyptologist guide services
• Entrance fees to the Giza Plateau
• Transportation from central Cairo (where applicable)
• Bottled water and refreshments
• Historical commentary and insights

3.3 Service Exclusions

The following are typically not included unless specifically stated:

• International airfare
• Hotel accommodations
• Meals and additional beverages
• Personal expenses and souvenirs
• Travel insurance
• Tips and gratuities
• Interior pyramid access fees (unless specified)

4. Booking and Payment

4.1 Booking Process

To book a tour, you must:

• Select your desired tour and date
• Provide accurate personal and contact information
• Review and confirm your booking details
• Complete payment through our secure checkout process

4.2 Payment Terms

• All prices are listed in US Dollars (USD)
• Payment must be made in full at the time of booking
• We accept major credit cards and secure online payment methods
• Payment processing is handled by third-party secure payment processors
• All transactions are encrypted using SSL/TLS technology

4.3 Pricing

• Prices are subject to change without notice until booking is confirmed
• Once confirmed, your booking price is guaranteed
• Additional fees may apply for optional extras or special requests
• Taxes and service charges are included in the displayed price

4.4 Booking Confirmation

Upon successful payment, you will receive:

• Immediate email confirmation with booking reference number
• Detailed tour itinerary and information
• Pickup location and timing details
• Contact information for our support team

5. Cancellation and Refund Policy

Cancellations and refunds are governed by our separate Refund Policy. Please review that document for detailed information regarding:

• Cancellation deadlines and procedures
• Refund eligibility and amounts
• Processing times and methods
• Special circumstances and exceptions

6. Changes and Modifications

6.1 Changes by Customer

If you need to modify your booking:

• Contact us at least 48 hours before your scheduled tour
• Changes are subject to availability
• Additional fees may apply for certain modifications
• Some bookings may not be eligible for changes

6.2 Changes by Company

We reserve the right to modify tour details due to:

• Weather conditions or safety concerns
• Government regulations or site closures
• Guide availability or operational requirements
• Force majeure events (natural disasters, pandemics, etc.)

In such cases, we will:

• Notify you as soon as possible
• Offer alternative dates or comparable tours
• Provide a full refund if alternatives are unacceptable

7. Customer Responsibilities

7.1 Conduct

During tours, customers must:

• Arrive at designated pickup points on time
• Follow guide instructions and safety guidelines
• Respect historical sites and local customs
• Behave courteously toward guides and other participants
• Comply with Egyptian laws and regulations

7.2 Health and Fitness

• Ensure you are physically capable of participating in tour activities
• Disclose any medical conditions that may affect participation
• Bring necessary medications and personal care items
• Wear appropriate clothing and footwear

7.3 Documentation

• Carry valid identification (passport or ID card)
• Bring booking confirmation and reference number
• Obtain necessary visas for entry into Egypt

8. Liability and Disclaimers

8.1 Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for personal injury, death, property damage, or losses beyond our direct control
• We are not responsible for delays, cancellations, or changes due to force majeure events
• Our total liability is limited to the amount you paid for the tour
• We are not liable for third-party service provider failures

8.2 Insurance

We strongly recommend that all customers purchase comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical emergencies and evacuation
• Personal accident and injury
• Lost or damaged luggage and belongings

8.3 Assumption of Risk

By participating in our tours, you acknowledge and assume all risks associated with:

• Travel to and activities in Egypt
• Physical exertion and outdoor activities
• Interaction with historical sites and structures
• Weather conditions and environmental factors

9. Intellectual Property

9.1 Website Content

All content on our website, including text, images, logos, graphics, videos, and software, is the property of Cairo Giza Pyramids Guide or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Restrictions

You may not:

• Copy, modify, distribute, or reproduce our content without written permission
• Use our trademarks, logos, or branding without authorization
• Reverse engineer or attempt to extract source code from our website
• Use automated systems (bots, scrapers) to access our website

9.3 User-Generated Content

If you submit reviews, photos, or other content to our website:

• You grant us a non-exclusive, royalty-free license to use, display, and distribute such content
• You represent that you own or have rights to the content
• We may remove content that violates these Terms or is inappropriate

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

11. Prohibited Activities

You may not:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Harass, threaten, or harm others
• Impersonate another person or entity
• Interfere with or disrupt our services
• Engage in fraudulent activities or transactions

12. Termination

We reserve the right to:

• Refuse service to anyone for any reason
• Terminate or suspend access to our website and services
• Cancel bookings if Terms are violated
• Remove customers from tours for inappropriate behavior

Termination does not affect rights and obligations that accrued before termination.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Egypt, without regard to conflict of law principles.

13.2 Dispute Resolution

In the event of any dispute arising from these Terms or our services:

• Parties will first attempt to resolve disputes through good-faith negotiation
• If negotiation fails, disputes will be submitted to mediation
• Any unresolved disputes will be subject to the exclusive jurisdiction of Egyptian courts

14. Indemnification

You agree to indemnify, defend, and hold harmless Cairo Giza Pyramids Guide, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any third-party rights
• Your negligent or wrongful conduct

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Cairo Giza Pyramids Guide regarding the use of our services and supersede all prior agreements and understandings.

17. Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

19. Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

20. Language

These Terms are provided in English. In case of any conflict between English and translated versions, the English version shall prevail.

22. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you must not use our website or services.

Thank you for choosing Cairo Giza Pyramids Guide. We look forward to providing you with an unforgettable experience exploring the wonders of ancient Egypt.